AFS Licence No. 486720
David J Gibney Pty Ltd ABN 49 006 828 280 ACN 006 828 280 Australian Financial Services licence Number: 486720
|Address: 10 Baynton St, Kyneton VIC 3444||Download Print Version|
|Phone: 03 5422 6480||Fax: 03 5422 6242|
1. What is a Financial Services Guide?
This Financial Services Guide (‘FSG’) helps you understand and decide if you wish to use the financial services we are able to offer you. It is a document that we are required by law to provide to inform you of basic matters prior to providing you with financial advice.
It provides you with information about David J Gibney Pty Ltd (David Joseph Gibney us, our, we) and the services we provide. It tells you:
- who we are, the details of the AFSL and how we can be contacted
- what services and products we are authorised to provide to you
- how we (and any other relevant parties) are paid
- details of any potential conflicts of interest
- important information of the features, benefits and risks to assist you in making an informed decision about whether to buy the product or not, and
- how we deal with complaints.
We may provide you with personal advice that takes into account your needs, financial situation and circumstances. Where we provide you with personal advice we will provide you with a Statement of Advice (’SOA’). The SOA outlines our advice and the basis on which the advice was given. It also outlines relevant information about us, our fees, interests and associations which may have influenced the provision of the advice as well as charges associated with our advice.
If we provide further personal advice, you may request a record of the further advice that is provided to you, if you haven’t already been provided with it. You can also contact us, using the details at the start of this FSG, within 7 years from when the advice is provided to request this record.
Occasionally we provide general advice. If we provide you with general advice, it may not be appropriate to your needs, financial situation or objectives, and you should consider your circumstances before choosing to proceed with our advice. Additionally, you should obtain and read the applicable Product Disclosure Statement (’PDS’) (if one is available) before making a decision.
If we help you establish a self-managed superannuation fund (‘SMSF’), we may provide you with a PDS. The PDS contains information about the product to assist you in making an informed decision about the SMSF. It will outline relevant terms, significant risks, and fees and charges associated with the product.
We have arrangements in place to maintain professional indemnity insurance. This insurance satisfies the requirements under section 912B of the Corporations Act 2001.
Please retain this FSG for your reference and any future dealings with us. We may also add documents at a later date which will also form part of this FSG, and these should be read together with the FSG. These documents will include the word ‘FSG’ in the heading. From time to time we will update this Financial Services Guide. An updated guide is always available on our website but we will endeavour to provide you with an updated version upon the provision of a new Statement of Advice (SOA). This may be an electronic copy attached to an email sent to you so please read all the attachments in emails carefully. At any stage, you can request a Financial Services Guide by fax, phone, email or mail. This is an important document. Please read it and keep it in a safe place.
2. Who will be providing the Financial Services to you?
David J Gibney Pty Ltd is the holder of an Australian Financial Services Licence No. 486720 listed on the Financial Advisor Register (Financial Advisor #001247913) and is responsible for the financial services that it and its representatives provide to you. David J Gibney Pty Ltd authorises, and is also responsible for the content and distribution of this FSG. Related details are as follows:
You can provide instructions to us by contacting us using contact details at the start of this FSG.
We act on your behalf when we provide financial services to you.
4. What fees and commissions are payable to David J Gibney Pty Ltd?
We receive fees for providing you with our services. All fees described in this FSG include GST. Our hourly rate is currently $330 per hour. The cost of the advice will be proportional to the skill and knowledge required for the type of work, the degree of responsibility applicable to the work and the time required to prepare your Statement of Advice. David J Gibney Pty Ltd does not charge asset fees nor receive commissions. We charge a fee for service or a contractually agreed fixed price signed off with a Letter of Engagement.
The better organized that you are and the more efficiently answers to queries are provided then the more cost effective the advice will be. If we have to repeatedly ask you for the same details or you only partially answer questions and we have to seek the answers to those questions multiple times, then the cost will increase.
We do not accept any “soft dollar” or non-monetary payments or services from the people who we source our products from.
This agreement will be documented in a Retainer Agreement and payment is required when we are retained. Cheques may be made out to David J Gibney Pty Ltd or paid by direct deposit to our bank account as detailed on all our invoices as follows:-
National Australia Bank
Mollison St, Kyneton
All accounts are due in 7 days and we will get you to sign a Letter of Engagement before we will provide you with a Statement of Advice (SOA). This letter of engagement includes a personal guarantee for the payment of the fees charged.
You may request more details about the way David J Gibney Pty Ltd is remunerated within a reasonable time after receiving this document.
5. How are our people and third parties remunerated?
David J Gibney Pty Ltd does not have ownership or contractual links with any financial product manufacturer that could restrict or unduly influence its advice. We have no incentive to recommend the product of one institution over another.
The staff at this business are remunerated by salary.
David J Gibney Pty Ltd receives compliance and technical services from CPA Australia, legal advice from “Know Compliance” and a service organization called “Heffron SMSF Solutions” which are totally independent organizations. Lawrence McCarthy of McCarthy and Associates Financial Services is also consulted for specialist advice on risk insurance issues when required. In providing advice and service to its clients David J Gibney Pty Ltd retains the services of other professionals from time to time. This includes accountants, auditors, solicitors, insurance advisers and other independent consultants. David J Gibney Pty ltd does not receive or pay referral fees to any party for referring clients to us. David Joseph Gibney is the founder, representative and sole director of the David J Gibney Pty Ltd.
You may request more details about the way these people or entities are remunerated within a reasonable time after receiving this document and before any financial services are given to you.
By using or continuing to use our services, you agree that:
- All fees and charges received by us as described in this FSG (other than third party fees and charges) are a benefit given to us by you, in exchange for the services provided by us.
- You understand, consent to, authorise and direct us to charge you in this way
6. What should you do if you have a complaint?
If you have a complaint, you can contact your David J Gibney Pty Ltd representative David Joseph Gibney and discuss your complaint.
If your complaint is not satisfactorily resolved within 6 weeks, please contact our Complaints Manager via the contact details at the start of this FSG, please put your complaint in writing and send it to David J Gibney Pty Ltd, PO Box 601, Kyneton VIC 3444. We will try and resolve your complaint quickly, fairly and within prescribed time frames.
If the complaint cannot be resolved to your satisfaction within 45 days from the day you lodge your complaint, you have the right to refer the matter to the Financial Ombudsman Service Limited (FOS) which is an external complaints service, of which we are a member. You can contact the FOS on 1800 367 287 (free call in Australia) or +613 9613 7366 (if outside Australia) by Fax on 03 9613 6399 email or in writing at GPO Box 3, Melbourne, Victoria 3001, Australia. You can also contact the FOS through their website: www.fos.org.au.
The Australian Securities & Investments Commission (ASIC) also has a Free information line on 1300 300 630 which you may use to make a complaint and obtain information about your rights.
Other Important Issues to consider
Standard of Advice
The advice that you will receive will be suitable to your needs and financial circumstances. To provide this service we need to find out your individual objectives, financial situation and needs before we recommend any financial products or services to you.
You have the right not to divulge this information to us, if you do not wish to do so. In that case, we are required to warn you about the possible consequences of not having your full personal information and you should read the warnings carefully.
Risks of financial products or strategies recommended to you
We will explain to you any significant risks of financial products and strategies, which we recommend to you. If we do not do so, or you do not understand the information provided, you should ask us to clearly explain those risks to you.
Privacy of client information
We maintain a record of your personal profile which includes details of your objectives, financial situation and needs. We also maintain records of any recommendations made to you.
If you would prefer to have a copy mailed to you, please ask us.
If you wish to examine your file, you should ask us as well and we will make arrangements for you to do so.
Instructions from you
You can provide us with instructions as well as instruct to buy or sell your financial products by telephone, letter fax or other means such as email.
At David J Gibney Pty ltd we recognise the importance of your personal information. We appreciate that you may have concerns about your privacy and about the security and confidentiality of personal information. David J Gibney Pty Ltd is committed to providing you with the highest quality professional service whilst also protecting your privacy.
David J Gibney Pty Ltd abides by the National Privacy Principles established under the Privacy Amendment (Private Sector) Act, 2001.
David J Gibney Pty Ltd will collect information that is necessary for the primary purpose of providing a professional service to you.
We will collect personal information in a fair and lawful manner and will not be intrusive.
Our ability to provide you with a comprehensive service is dependent on us obtaining certain personal information. This might include:
• Name and contact details,
• Employment details and employment history,
• Details of your current financial circumstances, including your assets and liabilities (both actual and potential), income, expenditure, insurance cover and superannuation,
• Tax file numbers,
• Documentation that allows us to satisfy the identification and verification obligations within the Anti-Money Laundering and Counter-Terrorism Financing legislation.
Failure to provide such personal information may limit our ability to provide the services you require.
Use and Disclosure
The practice will not use or disclose personal information collected by us for any purpose other than the purpose for which it is collected, unless consent has been obtained to use the information for additional purposes.
Exceptions to this include where disclosure is:
• Required by superannuation fund trustees, insurance providers, and product issuers for the purpose of giving effect to your financial plan and recommendations made by us,
• Required by law or for inspection to ensure compliance with mandatory professional standards,
• Reasonably necessary to assist a law enforcement agency,
• External service providers for the purposes of audit, legal advice, consultancy, issuing statements or handling mail,
• Required by reporting entities for the purpose of complying with the Anti-Money Laundering and Counter-Terrorism Financing legislation.
We may also use the personal information collected from you for the purpose of providing you with marketing material such as articles that may be of interest to you, however you may, by contacting us, request not to receive such information and we will give effect to that request.
Quality of Personal Information
Our goal is to ensure that, at all times, the personal information we hold is up to date and accurate. If you become aware, or believe, that any personal information we hold is inaccurate, incomplete or out of date, please contact us.
Storage and Security
David J Gibney Pty Ltd takes reasonable measures and precautions to protect the personal information we hold from such risks as loss or unauthorised access, destruction, modification or disclosure. Reasonable steps are taken to destroy or permanently de-identify any personal information no longer required.
We will remain open with you about what sort of personal information we hold, how we collect it and for what purposes we use and disclose this information.
Accessing your Personal Information
Individuals may at any time, request access to personal information that David J Gibney Pty Ltd holds about them. Where possible, we will provide you with access to that information either by providing you with copes of the information requested, allowing you to inspect the information requested or providing you with an accurate summary of the information held. If we need to deny your request for access we will let you know why. Generally this will only be in cases where providing access would be unlawful or not within the realms of the legislation. David J Gibney Pty Ltd may charge a fee for supplying the personal information. All requests for access to personal information should be in writing to The Privacy Officer as shown below.
David J Gibney Pty Ltd does not adopt government agency identifiers for example tax file numbers as a primary means of identifying you.
Where possible, David J Gibney Pty ltd may deal with the individual anonymously. However if you do not provide information requested, we may be limited in our dealings with you.
Transborder Data Flows
David J Gibney Pty ltd will not transfer your personal information outside Australia. If we are required to transact with, or send information on your behalf to an overseas organisation, we will seek your consent with regard to the transfer.
Generally David J Gibney Pty ltd does not collect sensitive information about you. If we do need to collect sensitive information (e.g. Medical reports) we will only do so with your consent.
Privacy Officer – Managing Director
David J Gibney Pty Ltd includes associated entities and related companies and all staff, contractors and agents of all of them.